> ## Documentation Index
> Fetch the complete documentation index at: https://www.outx.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Management

> How to cancel your subscription, delete your account, manage team members, and update your OutX account settings.

## Cancel Your Subscription

You can cancel your OutX subscription at any time. Two paths, both work:

<Warning>
  **On a free trial?** Email support at least **6 hours before your trial ends** so we can cancel before the auto-charge runs. Anything later than 6 hours is not guaranteed to land in time.
</Warning>

### Email support (recommended, fastest)

Send an email to [support@outx.ai](mailto:support@outx.ai) from the email address associated with your OutX account. Include "Cancel Subscription" in the subject line. We process cancellations within a few hours during business days.

This is the path we recommend, especially during your free trial window.

### Paddle billing portal

<Steps>
  <Step title="Open the Billing Section">
    Log in to your [OutX dashboard](https://mentions.outx.ai) and go to **Settings → Billing**.
  </Step>

  <Step title="Manage Subscription">
    Click **"Manage Subscription"** to open the Paddle billing portal.
  </Step>

  <Step title="Cancel">
    Click **"Cancel Subscription"** and follow the prompts to confirm.
  </Step>
</Steps>

<Info>
  We are working with Paddle to support cancellation directly from the OutX dashboard (without leaving for the Paddle portal). That experience will land soon. Until then, the email path above is the most reliable.
</Info>

If the Paddle portal does not load or the **Cancel Subscription** button is not visible, email [support@outx.ai](mailto:support@outx.ai) from your registered email address. We will cancel manually and confirm.

### What Happens After Cancellation

* Your plan remains **active until the end of your current billing period**
* You will not be charged again after the current period ends
* No partial refunds are issued for unused time within the billing period
* Your data remains accessible until the end of the billing period
* After the billing period ends, your account reverts to limited access

***

## Delete Your Account

To permanently delete your OutX account and all associated data:

1. Send an email to [support@outx.ai](mailto:support@outx.ai) **from the email address registered to your account**
2. Include "Delete My Account" in the subject line
3. The support team will process your request and confirm deletion

<Warning>
  Account deletion is permanent. All your watchlists, tracking data, engagement history, and team settings will be permanently removed. This action cannot be undone.
</Warning>

***

## Change Your Email Address

Changing your account email is not available as a self-service option. To update your email:

1. Email [support@outx.ai](mailto:support@outx.ai) from your **current** registered email address
2. Include your new email address in the message
3. The support team will update your account and confirm the change

***

## Team Management

### Add Team Members

<Steps>
  <Step title="Open Team Settings">
    Log in to your [OutX dashboard](https://mentions.outx.ai) and navigate to **Team Settings**.
  </Step>

  <Step title="Invite Members">
    Click **"Invite"** and enter the email address of the person you want to add.
  </Step>

  <Step title="Send Invitation">
    The invited member will receive an email with instructions to join your team.
  </Step>

  <Step title="Member Joins">
    Once they accept the invitation and create (or sign in to) their OutX account, they will appear in your team.
  </Step>
</Steps>

<Info>
  The number of team members you can add depends on your plan. Free plans support up to 5 members. Paid plans support 10 to unlimited members depending on the tier. See [Pricing & Subscription](/docs/documentation/pricing-and-subscription) for details.
</Info>

### Remove Team Members

1. Go to **Team Settings** in your dashboard
2. Find the team member you want to remove
3. Click the remove or delete option next to their name
4. Confirm the removal

Removed members will immediately lose access to your team's watchlists and data.

***

## Connect a LinkedIn Account

Each team member connects their own LinkedIn account through the Chrome extension:

<Steps>
  <Step title="Install the Extension">
    Install the [OutX Chrome Extension](https://chromewebstore.google.com/detail/outxai-track-linkedin-pos/epnimaeheelhgeelbppbfkjegklflakj) from the Chrome Web Store.
  </Step>

  <Step title="Sign In to OutX">
    Click the extension icon in Chrome and sign in with your OutX account.
  </Step>

  <Step title="Sign In to LinkedIn">
    Make sure you are logged in to LinkedIn in the same browser. The extension will automatically detect your LinkedIn session.
  </Step>
</Steps>

For detailed setup instructions, see the [Chrome Extension guide](/docs/resources/chrome-extension).

## Disconnect LinkedIn

To disconnect your LinkedIn account from OutX:

1. **Disable the extension** - Right-click the OutX icon in Chrome and select "Manage Extension", then toggle it off
2. **Or uninstall the extension** - Go to chrome://extensions, find OutX, and click "Remove"

Once the extension is disabled or removed, OutX will no longer access your LinkedIn data.

***

## Manage Multiple LinkedIn Accounts

OutX supports multiple LinkedIn accounts within a team:

* Each team member connects their **own** LinkedIn account via the extension
* Each member's LinkedIn activity (tracking, engagement) is tied to their own account
* You cannot connect multiple LinkedIn accounts from a single browser profile

<Warning>
  Do not attempt to run multiple LinkedIn accounts from the same browser. This violates LinkedIn's Terms of Service and increases the risk of account restrictions. Each team member should use their own browser profile and LinkedIn account.
</Warning>

***

## FAQs

<AccordionGroup>
  <Accordion title="How long does it take to cancel my subscription?">
    Cancellation is immediate - your plan stays active until the end of the current billing period, but you will not be charged again.
  </Accordion>

  <Accordion title="Can I reactivate my account after cancellation?">
    Yes. You can resubscribe at any time by logging in and selecting a new plan. However, your previous data may no longer be available depending on how long your account was inactive.
  </Accordion>

  <Accordion title="Can I transfer my account to someone else?">
    Account transfers are not available as a self-service option. Contact [support@outx.ai](mailto:support@outx.ai) to discuss your situation.
  </Accordion>

  <Accordion title="What happens to my data when a team member leaves?">
    Data generated by the team member (watchlist contributions, tracked posts) remains in the team workspace. Their personal LinkedIn connection is removed when they are removed from the team.
  </Accordion>

  <Accordion title="Can I be on multiple teams?">
    Contact [support@outx.ai](mailto:support@outx.ai) if you need to be part of multiple OutX teams.
  </Accordion>
</AccordionGroup>

***

## Related Resources

<CardGroup cols={2}>
  <Card title="Billing & Payments" icon="credit-card" href="/docs/resources/billing-and-payments">
    Trial details, payment help, and plan changes
  </Card>

  <Card title="Pricing & Subscription" icon="tag" href="/docs/documentation/pricing-and-subscription">
    View all plans and features
  </Card>

  <Card title="Chrome Extension" icon="puzzle-piece" href="/docs/resources/chrome-extension">
    Install and set up the OutX extension
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/docs/resources/troubleshooting">
    Fix common account and setup issues
  </Card>
</CardGroup>