> ## Documentation Index
> Fetch the complete documentation index at: https://www.outx.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Comprehensive FAQ covering OutX features, pricing, LinkedIn safety, Chrome extension, API, and account management.

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        }
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          "@type": "Answer",
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        }
      },
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        "@type": "Question",
        "name": "Does auto-engagement work when my browser is closed?",
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          "text": "No. The Chrome extension must be actively running in your browser for auto-engagement to work. If Chrome is closed or your computer is off, engagement pauses and resumes when you reopen Chrome."
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      },
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        "@type": "Question",
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          "@type": "Answer",
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          "@type": "Answer",
          "text": "The HTTP API itself has no rate limit. You can call OutX endpoints (watchlists, posts, interactions) as often as you want. What is capped is the LinkedIn-side work those calls generate (keyword scans, profile fetches, likes, comments). LinkedIn enforces a per-action daily limit on each LinkedIn account, visible at Dashboard, Settings, Daily Usage Limits."
        }
      },
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        "@type": "Question",
        "name": "What is the LinkedIn API (Proxy)?",
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          "@type": "Answer",
          "text": "The OutX LinkedIn API is a proxy service that lets you fetch LinkedIn profiles, retrieve posts, and perform engagement actions (likes, comments) through a simple REST API. It handles LinkedIn's complexity behind the scenes."
        }
      },
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        "@type": "Question",
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        }
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          "text": "Credits are used only for Sales Navigator lead exports and the email finder. 1 credit equals 1 exported lead or 1 email found. API calls (watchlists, posts, likes, comments, profile fetches, and every other endpoint) are unlimited on every paid plan and do not consume credits."
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## General

<AccordionGroup>
  <Accordion title="What is OutX?">
    OutX is a LinkedIn monitoring and automation platform that helps you track buyer intent signals, monitor keywords and profiles, and automate engagement on LinkedIn. It works through a Chrome extension that reads LinkedIn data from your browser.
  </Accordion>

  <Accordion title="Who is OutX for?">
    OutX is built for sales teams, marketers, founders, recruiters, and agencies who want to:

    * Monitor LinkedIn for buying signals and intent keywords
    * Track specific people, companies, and conversations
    * Automate likes and comments to stay visible
    * Export leads from Sales Navigator
    * Build their personal brand on LinkedIn
  </Accordion>

  <Accordion title="How does OutX work?">
    OutX uses a [Chrome extension](/resources/chrome-extension) that runs in your browser. The extension reads LinkedIn data using your active browser session - no passwords or cookies are shared. It fetches posts matching your keywords, tracks profiles and companies, and can automatically like or comment on relevant posts.
  </Accordion>

  <Accordion title="Do I need technical skills to use OutX?">
    No. OutX is designed for non-technical users. You can set up keyword watchlists, tracking rules, and auto-engagement through a point-and-click dashboard. The API is available for technical users who want deeper integrations, but it is not required.
  </Accordion>
</AccordionGroup>

***

## LinkedIn Social Listening

<AccordionGroup>
  <Accordion title="What signals can I track on LinkedIn?">
    OutX can track:

    * **Keyword mentions** in LinkedIn posts (buying intent, hiring signals, product mentions)
    * **Profile activity** (new posts from specific people)
    * **Company page updates** (posts from specific companies)
    * **Job changes and birthdays** (via people tracking)
    * **Comments from specific profiles** (on Expert and Ultimate plans)
  </Accordion>

  <Accordion title="Does it work beyond my LinkedIn connections?">
    Yes. OutX tracks public LinkedIn posts, not just posts from your connections. If a post is publicly visible on LinkedIn, OutX can capture it when it matches your keywords.
  </Accordion>

  <Accordion title="Can I track hashtags?">
    Yes. You can add hashtags as keywords in your watchlist. OutX will track posts containing those hashtags.
  </Accordion>

  <Accordion title="Can I monitor comments on posts?">
    Comment tracking from specific profiles is available on Expert and Ultimate plans. Post-level keyword monitoring is available on all plans. See [Pricing & Subscription](/documentation/pricing-and-subscription) for plan details.
  </Accordion>

  <Accordion title="Can I filter posts by location?">
    Yes. Location filtering is available on Expert and Ultimate plans. You can filter posts based on the location mentioned in the post or the poster's profile location.
  </Accordion>

  <Accordion title="How does relevance sorting work?">
    OutX uses AI-powered sentiment analysis to score posts by relevance to your watchlist criteria. You can sort your feed by relevance, recency, engagement level, or influence score.
  </Accordion>

  <Accordion title="Can I track keywords on Reddit too?">
    Yes. OutX supports Reddit tracking through the same Chrome extension. You can monitor subreddits and discussions for keywords relevant to your business. See [Reddit Tracking](/documentation/linkedin-social-listening/reddit-tracking) for details.
  </Accordion>

  <Accordion title="Why use OutX when LinkedIn Sales Navigator already shows posts and job changes?">
    Sales Navigator surfaces a flat activity timeline on saved lists and accounts. It is useful for one-off browsing but limited as a working signal layer. OutX is built around continuous signal capture and prioritization, which Sales Navigator does not offer.

    Specifically:

    * **AI-categorized posts.** OutX classifies every post your watchlist captures into a buying-intent label (e.g. *evaluating CRM*, *frustrated with current vendor*, *hiring a CTO*). Sales Navigator shows posts in raw chronological order with no intent layer.
    * **Filter by intent and category.** OutX feeds filter by intent label, post type, language, location, seniority, trending status, keyword presence, and more. Sales Navigator gives you a date scroll and not much else.
    * **Relevance scoring.** Each post is scored 1-10 against the objective of your watchlist so the highest-signal posts surface first. Sales Navigator has no relevance score.
    * **Comprehensive job-change capture.** OutX tracks job changes, role changes, promotions, and company moves across every profile in your people watchlist, even ones you never saved as leads. Sales Navigator surfaces job changes only for leads you have explicitly saved, and miss many transitions in noisy feeds.
    * **Beyond your network.** OutX captures public posts that match your keywords from any LinkedIn user, not just people in your saved lists or 1st-degree network.
    * **Cross-platform.** OutX also tracks Reddit and exports to CSV, Slack, and the API. Sales Navigator is LinkedIn only and exports nothing without third-party scrapers.
    * **Built for teams.** OutX rolls up posts and signals across multiple Chrome extensions and team members so a single workspace can monitor far more profiles than one Sales Navigator seat can browse.

    If you only want to glance at a few saved leads occasionally, Sales Navigator is fine. If you want a queryable, prioritized feed of buying-intent posts and job changes that an SDR or marketer can act on every morning, that is what OutX builds.
  </Accordion>
</AccordionGroup>

***

## Auto-Engagement

<AccordionGroup>
  <Accordion title="How does auto-like and auto-comment work?">
    You create engagement rules on your watchlists. When new posts appear that match your keywords and filters, OutX automatically likes or comments on them through the Chrome extension. You control the frequency, which posts qualify, and the comment style.
  </Accordion>

  <Accordion title="Does auto-engagement work when my browser is closed?">
    **No.** The Chrome extension must be actively running in your browser for auto-engagement to work. If Chrome is closed or your computer is off, engagement pauses and resumes when you reopen Chrome. See [Chrome Extension](/resources/chrome-extension) for details.
  </Accordion>

  <Accordion title="How do I change the comment tone or style?">
    When creating an auto-comment rule, you can customize the AI comment instructions. You can also use the gear icon in the comment modal to edit the commenting instructions. This controls the tone, length, and style of generated comments. See [Auto-Engagement](/documentation/linkedin-social-listening/auto-engagement) for setup instructions.
  </Accordion>

  <Accordion title="What are safe engagement limits?">
    We recommend:

    * **Auto-likes:** 1-3 per hour (maximum 5 per hour)
    * **Auto-comments:** 1-2 per hour (maximum 3 per hour)

    Start low and increase gradually. See [LinkedIn Safety](/resources/linkedin-safety) for detailed best practices.
  </Accordion>

  <Accordion title="Can I engage from a company page?">
    Yes. When creating an engagement rule, you can choose to engage as your personal LinkedIn profile or as a connected company page. Select the appropriate account in the "Choose Account" step.
  </Accordion>

  <Accordion title="Can I review comments before they are posted?">
    Auto-comments post automatically based on your rules. If you prefer to review comments before posting, use the **manual AI comment** feature instead - click "Suggest Me" on any post to generate a comment, edit it, and then post it yourself.
  </Accordion>
</AccordionGroup>

***

## Data Export

<AccordionGroup>
  <Accordion title="What can I export from OutX?">
    * **LinkedIn posts** from your watchlist feed (CSV export)
    * **Sales Navigator leads** and accounts (using OutX Credits)
    * **People search results** from LinkedIn
    * **Email addresses** found via the email finder tool
  </Accordion>

  <Accordion title="Do I need Sales Navigator for exports?">
    For Sales Navigator lead exports, yes - an active LinkedIn Sales Navigator subscription is required. CSV exports of watchlist posts do not require Sales Navigator.
  </Accordion>

  <Accordion title="How long do Sales Navigator exports take?">
    Export speed depends on the number of leads and LinkedIn's response time. The Chrome extension must remain running during the entire export. Small exports (under 100 leads) typically complete within minutes. Larger exports may take longer.
  </Accordion>

  <Accordion title="Can I export posts as CSV?">
    Yes. CSV export is available on all paid plans. You can export posts from your watchlist feed with all associated data (post content, author, date, engagement metrics, labels).
  </Accordion>
</AccordionGroup>

***

## Chrome Extension

<AccordionGroup>
  <Accordion title="Why do I need a Chrome extension?">
    OutX reads LinkedIn data through your browser session. The extension allows OutX to access LinkedIn on your behalf without requiring your password or cookies. This is the safest and most reliable method of LinkedIn automation. See [Chrome Extension](/resources/chrome-extension) for full details.
  </Accordion>

  <Accordion title="What permissions does the extension need?">
    The extension requires access to LinkedIn (core functionality), and optionally X.com, Reddit, and Quora for cross-platform monitoring. It only reads publicly visible content on these platforms. See [Chrome Extension](/resources/chrome-extension) for a detailed breakdown.
  </Accordion>

  <Accordion title="Does it work when my computer is off?">
    No. The Chrome extension must be running in your browser. If your computer is off or Chrome is closed, OutX cannot fetch data or perform any actions.
  </Accordion>

  <Accordion title="The extension is not working. What should I do?">
    Try these steps in order:

    1. Disable and re-enable the extension at chrome://extensions
    2. Verify you are signed in to both OutX and LinkedIn
    3. Clear your browser cache and restart Chrome
    4. Uninstall and reinstall the extension

    See [Troubleshooting](/resources/troubleshooting) for detailed solutions.
  </Accordion>
</AccordionGroup>

***

## LinkedIn Safety

<AccordionGroup>
  <Accordion title="Will I get banned from LinkedIn for using OutX?">
    OutX is designed to minimize risk by running in your real browser with built-in rate limiting and natural delays. By following the recommended engagement limits, the risk is very low. Thousands of users use OutX daily without issues. See [LinkedIn Safety](/resources/linkedin-safety) for best practices.
  </Accordion>

  <Accordion title="How is OutX safe compared to other tools?">
    Unlike tools that use headless browsers, direct API scraping, or cookie theft, OutX runs inside your real Chrome browser. LinkedIn sees activity from your actual device, IP address, and session - making it indistinguishable from manual browsing. See the [safety comparison](/resources/linkedin-safety#outx-vs-other-automation-tools) for details.
  </Accordion>

  <Accordion title="What if LinkedIn gives me a warning?">
    Pause auto-engagement immediately, complete any verification LinkedIn requests, wait 24-48 hours, and re-enable at lower limits. See [LinkedIn Safety](/resources/linkedin-safety) for step-by-step instructions.
  </Accordion>
</AccordionGroup>

***

## API

<AccordionGroup>
  <Accordion title="How do I get an API key?">
    Log in to your OutX account, visit [mentions.outx.ai/api-doc](https://mentions.outx.ai/api-doc), and click **"Reveal API Key"**. See [API Authentication](/api-reference/authentication) for full details.
  </Accordion>

  <Accordion title="Why do I need the Chrome extension for API access?">
    The OutX API requires at least one team member to have the Chrome extension active within the last 48 hours. This is a security requirement that ensures your team has a valid browser session for LinkedIn data processing. See [Chrome Extension](/resources/chrome-extension#plugin-requirement-for-api-users) for details.
  </Accordion>

  <Accordion title="What are the API rate limits?">
    The HTTP API itself has **no rate limit**. You can call OutX endpoints (watchlists, posts, interactions) as often as you want. What is capped is the **LinkedIn-side work** those calls trigger, like keyword scans, profile fetches, likes, and comments. LinkedIn enforces a per-action daily limit on each LinkedIn account; the live numbers are visible at **Dashboard → Settings → Daily Usage Limits**. See [Rate Limits](/api-reference/rate-limits) for the full mapping of endpoints to per-action caps.
  </Accordion>

  <Accordion title="Can I filter posts by date via the API?">
    Yes. The Posts API supports date range filtering using the `posted_after` and `posted_before` parameters. See the [Posts API](/api-reference/engagement/posts/get) documentation for all available filters.
  </Accordion>
</AccordionGroup>

***

## LinkedIn API (Proxy)

<AccordionGroup>
  <Accordion title="What is the LinkedIn API (Proxy)?">
    The OutX LinkedIn API is a proxy service that lets you fetch LinkedIn profiles, retrieve posts, and perform engagement actions (likes, comments) through a simple REST API. It handles LinkedIn's complexity behind the scenes.
  </Accordion>

  <Accordion title="How is it different from the Intelligence API?">
    The **Intelligence API** (main OutX API) is for managing watchlists, retrieving tracked posts, and automating engagement within your OutX workspace. The **LinkedIn API (Proxy)** provides direct LinkedIn data access - fetch any profile, retrieve any user's posts, and engage on specific posts by URL. See the [LinkedIn API Introduction](/linkedin-api/introduction) for details.
  </Accordion>

  <Accordion title="How does the async pattern work?">
    Some LinkedIn API actions (like fetching profiles or posts) are processed asynchronously. You submit a request and receive a task ID, then poll the [task status endpoint](/linkedin-api/get-task-status) to get the result. This is because LinkedIn data fetching happens through the browser extension and may take a few seconds. See the [LinkedIn API Quickstart](/linkedin-api/quickstart) for examples.
  </Accordion>
</AccordionGroup>

***

## Pricing & Billing

<AccordionGroup>
  <Accordion title="Is there a free plan?">
    Yes. OutX offers a free Personal Branding plan with 2 watchlists, 5 team members, and basic features. A credit card is required but you are not charged. Social Listening features require a paid plan.
  </Accordion>

  <Accordion title="How long is the free trial?">
    7 days with full access to all features in your selected plan. A credit card is required. To avoid charges, email support at least **6 hours before the trial ends** to cancel. See [Billing & Payments](/resources/billing-and-payments) for details.
  </Accordion>

  <Accordion title="What are OutX Credits?">
    Credits are used **only** for Sales Navigator lead exports and the email finder. 1 credit = 1 exported lead or 1 email found. **API calls do not consume credits**, every API endpoint (watchlists, posts, likes, comments, profile fetches) is unlimited on every paid plan. See [Pricing & Subscription](/documentation/pricing-and-subscription) for credit packages.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Email [support@outx.ai](mailto:support@outx.ai) from your registered email is the fastest path. You can also cancel through the Paddle billing portal at **Settings → Billing → Manage Subscription**. **On a free trial, email at least 6 hours before the trial ends** so we cancel before the auto-charge runs. We are working with Paddle to support direct in-dashboard cancellation soon. See [Account Management](/resources/account-management) for step-by-step instructions.
  </Accordion>

  <Accordion title="Can I get a refund?">
    OutX does not offer partial refunds for unused time. If you believe a charge was made in error, contact [support@outx.ai](mailto:support@outx.ai) immediately. See [Billing & Payments](/resources/billing-and-payments#refund-policy) for the full policy.
  </Accordion>
</AccordionGroup>

***

## Account

<AccordionGroup>
  <Accordion title="How do I cancel my account?">
    Email [support@outx.ai](mailto:support@outx.ai) from your registered email. Subject "Cancel Subscription". You can also use the Paddle billing portal at **Settings → Billing**. On a free trial, email at least 6 hours before it ends. See [Account Management](/resources/account-management) for detailed instructions.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Email [support@outx.ai](mailto:support@outx.ai) from your registered email address with "Delete My Account" in the subject line. Account deletion is permanent.
  </Accordion>

  <Accordion title="Can I change my email address?">
    Email [support@outx.ai](mailto:support@outx.ai) from your current registered email address with your new email. The support team will update your account.
  </Accordion>

  <Accordion title="How do I add team members?">
    Go to Team Settings in your dashboard and click "Invite". Enter the team member's email address. Team limits depend on your plan. See [Account Management](/resources/account-management#team-management) for details.
  </Accordion>

  <Accordion title="Can I be on multiple teams?">
    Contact [support@outx.ai](mailto:support@outx.ai) to discuss multi-team setups.
  </Accordion>
</AccordionGroup>

***

## Need More Help?

<CardGroup cols={3}>
  <Card title="Email Support" icon="envelope" href="mailto:support@outx.ai">
    [support@outx.ai](mailto:support@outx.ai)
  </Card>

  <Card title="Book a Demo" icon="calendar" href="https://cal.com/ellena-r/15min?overlayCalendar=true">
    Schedule a walkthrough
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/resources/troubleshooting">
    Step-by-step solutions
  </Card>
</CardGroup>